1. Acceptance
By accessing this website or submitting an enquiry, you agree to these Terms of Service and to our Privacy Policy and Disclaimer. If you do not agree, please do not use the website or our services. If you are arranging services for another person, you confirm that you are authorised to share their information and accept these terms on their behalf.
2. Services
Laihua Health provides non-medical facilitation services, which may include hospital shortlisting, appointment coordination, medical interpretation, visa document coordination, accommodation and local logistics, on-arrival accompaniment and follow-up coordination. The exact scope for each engagement is defined in a written quotation accepted by you.
We may use qualified subcontractors or freelance interpreters. We remain responsible for the coordination services we agree to provide, but not for the acts or omissions of independent hospitals or third-party suppliers.
3. Not a medical provider
We do not provide medical advice, diagnosis, treatment, prescriptions or clinical opinions. We do not select treatments or guarantee that any hospital will accept a case. Medical services are provided solely by licensed hospitals and physicians, who are responsible for obtaining informed consent and for all clinical decisions.
4. Your responsibilities
- Provide accurate and complete information, and tell us promptly if it changes.
- Hold a valid passport and obtain the correct visa and travel permissions.
- Comply with the laws of China and the rules of treating hospitals.
- Pay hospital medical fees directly to the hospital through its official channels.
- Arrange appropriate travel and medical insurance where needed.
- Do not record, publish or share hospital staff or patient information without permission.
5. Quotations and payment
Our platform service fee is quoted in writing and is separate from medical fees. Unless otherwise stated, a quotation is valid for [validity period placeholder] and may be revised if the scope changes. Payment terms, currency and invoicing details are set out in the quotation.
We do not accept payment of hospital medical fees into our accounts. Any request to do so should be treated as suspicious and reported to us immediately.
6. Cancellation and refunds
Cancellation terms for platform services are specified in the quotation and depend on the work already performed and costs already committed. Hospital medical fees are subject to the hospital’s own cancellation and refund policy. Travel and accommodation are subject to the relevant provider’s terms.
7. Third-party services
Hospital, travel, accommodation and insurance services are provided by independent third parties. Links to hospital websites are offered for reference; we do not control their content and are not responsible for their accuracy or availability.
8. Website content
The design, text and graphics on this website are owned by or licensed to Laihua Health and may not be copied or reused for commercial purposes without written permission. You may print or download pages for personal, non-commercial use.
9. Liability
To the extent permitted by law, our liability for coordination services is limited to the platform service fee paid for the affected service. We are not liable for medical outcomes, visa decisions, force majeure, or losses caused by inaccurate information supplied to us. Nothing in these terms excludes liability that cannot lawfully be excluded.
10. Governing law and disputes
These terms are governed by the laws of the People’s Republic of China. Disputes will first be addressed through good-faith negotiation; if unresolved, they will be submitted to [arbitration or court placeholder] in [city placeholder]. Mandatory consumer protections in your country of residence are not affected.
11. Contact
Questions about these terms: hello@laihua-health.com. [Company legal name and registered address to be added.]