1. Who we are
[Company legal name] (“Laihua Health”, “we”, “us”) operates this website and provides medical facilitation services. We are the personal information handler for the data described in this policy. Our registered address is [address placeholder] and our contact email is hello@laihua-health.com.
This policy applies to enquiries, appointment coordination, interpreting, travel support and any other service we provide. It does not govern the privacy practices of hospitals or other independent third parties.
2. Information we collect
- Identity and contact data: name, nationality, passport details where required, email, phone or WhatsApp number.
- Medical information you choose to share: condition summaries, reports, scans, medication lists and appointment preferences.
- Travel information: preferred city, dates, flight and accommodation details where relevant to coordination.
- Service records: enquiries, quotations, correspondence and feedback.
- Technical data: basic website usage information such as pages viewed and device type, where analytics are enabled.
3. How we use it
We use personal information to respond to enquiries, assess whether a request falls within our scope, shortlist hospitals, coordinate appointments, arrange interpreting and logistics, prepare quotations, meet legal and accounting obligations, and improve our services.
We do not sell personal information. We do not use medical information for advertising, and we do not publish patient details in testimonials.
4. Medical and sensitive data
Medical information is sensitive personal information. We ask for it only when it is necessary to coordinate care, and we share it with a hospital only after you have asked us to proceed with an enquiry or appointment. Please share only what is relevant; you may redact identity numbers or unrelated details.
Where required by applicable law, we rely on your separate consent for processing sensitive personal information. You may withdraw that consent at any time, although this may mean we can no longer coordinate the relevant service.
5. Sharing and cross-border transfer
We share information with the hospital or international department you ask us to contact, with interpreters and service providers engaged for your case, and with professional advisers or authorities where required by law. All recipients are expected to protect the information and use it only for the agreed purpose.
Because our services involve hospitals in mainland China and patients located outside China, personal information may be transferred across borders. Where this occurs, we implement the safeguards required by applicable law, such as separate consent, contractual protections and security assessments. [Cross-border transfer mechanism details to be confirmed with counsel.]
6. Retention
We retain enquiry records only as long as needed to respond, deliver the service, resolve disputes and meet legal or accounting requirements. Medical documents shared for a completed case are retained for [period placeholder] and then deleted or anonymised, unless a longer period is required by law.
7. Security
We use access controls, encrypted transmission where available, restricted internal permissions and staff confidentiality obligations. No system is completely secure; if a data breach affects your rights, we will notify you and the relevant authorities as required.
8. Your rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, a portable copy, or withdrawal of consent. You may also object to certain processing and lodge a complaint with a data protection authority.
To exercise a right, email hello@laihua-health.com. We may need to verify your identity before responding and will reply within the period required by law.
9. Cookies and local storage
This website may use essential local storage to remember your language preference and whether you have acknowledged the disclaimer. Analytics cookies, if enabled, will be described in a cookie notice with the option to refuse non-essential cookies.
10. Contact
Privacy questions and requests: hello@laihua-health.com. [Data protection officer details and postal address to be added.]