From first message to follow-up

Enquiry and initial review

You send a short summary: the condition, what you are hoping to arrange, your preferred city and travel window. We review it to understand whether the request falls within our coordination scope.

What helps at this stage

Hospital shortlist and availability check

We identify hospitals and international departments that match the specialty and location you need, then check appointment availability. You receive a shortlist with reasons for each option — not a single pressured recommendation.

Scope and written quotation

We set out exactly what our platform will coordinate, the service fee, and what is excluded. Hospital medical costs are estimated separately by the hospital and paid directly to them.

Visa documents and travel planning

Once the arrangement is confirmed, we explain the medical visa route, coordinate hospital-issued invitation materials where applicable, and help plan flights, accommodation and arrival logistics.

Arrival and hospital coordination

On arrival, your coordinator helps with registration, explains the hospital layout and arranges interpreting for consultations. We remain reachable throughout your stay for practical matters.

Reports, follow-up and departure

We help you collect medical reports and discharge documents, coordinate any follow-up appointment, and support the handover to your physician at home. Our involvement ends when you no longer need coordination.