Two separate costs, stated clearly
Our platform service fee covers coordination. Medical fees are set and collected by the hospital. We keep the two strictly separate so you can see exactly what you are paying for.
What you pay, and to whom
Platform service fee
A coordination fee for the non-medical work we carry out. Quoted in writing before any work begins, based on the scope you choose.
- Hospital shortlisting and appointment coordination
- Interpreting during consultations and hospital visits
- Visa document coordination and travel planning support
- On-arrival coordination and day-to-day assistance
Medical fees
Consultation, examination, treatment, medication and hospital stay costs are determined and collected by the hospital, according to its own pricing and payment policy.
- Registration and consultation fees
- Examinations, imaging and laboratory tests
- Treatment, surgery and hospitalization
- Medication and follow-up visits
Funds are kept separate by design
Medical payments should always be traceable to the hospital. Our process is built so that you never need to route medical fees through us.
The hospital invoices medical costs; we invoice coordination services. Each payment has a clear counterparty.
Hospital payments are made at the hospital cashier or to its published official account. We will never ask you to transfer medical fees to a personal account.
Retain hospital invoices and payment records. They are needed for insurance claims, follow-up care and any later query.
What shapes an estimate
No estimate can be final before a hospital reviews your medical information. The factors below explain why ranges vary.
| Factor | Why it matters | Who confirms |
|---|---|---|
| Department and complexity | Different specialties and procedures carry different hospital pricing. | Hospital |
| Length of stay | Inpatient days, nursing and room type affect the total. | Hospital |
| Examinations required | Additional tests may be needed before a treatment plan is confirmed. | Hospital |
| Coordination scope | Interpreting days, on-site support and logistics change the service fee. | Laihua Health |
| Travel and accommodation | Flights, hotels and local transport are separate from both fee categories. | Third-party providers |
Request a written quotation
Send your medical summary and preferred city. We will reply with the coordination scope, our service fee and the questions the hospital needs answered before estimating medical costs.